Identify declined recurrings:

1. Nightly Emails
   
   
   
   Your admin user can go into Users and set the Preferences to receive whatever emails they would like for each user
   Click on Settings> Users> Select User> Click Preferences tab
   
   
   
   
   

       2. Reports Section

Click Reports on the left hand side of the screen and select Transactions


Select your date range under Trx Date


Under Status tab select Declined

Handle recurring declines:

1.Come to the card on file and run a sale for that amount that was declined. 20%-30% of the transactions will go through the next day

2. Automated System

• If they had a recurring payment that declined then they would receive an email stating that their payment declined 

• There is a link in that email where they can submit the payment

Another thing you can do here is to save this credit card for future recurring payments.  If you check that box, we will add that file in stored accounts and automatically update the recurring plan for you. 

• When they pay online you will receive an email notifying you that they paid online/manually