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3. The original transaction amount will pre-populate, but it can be changed to accommodate a partial refund . for credit card transactions.(See below for how to Process a Partial Refund for an ACH Transaction)
Process a Refund from a Stored Card
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2. From the Refund Transaction screescreen, you can refund a transaction amount of your choosing (helpful in the scenario that you have more than one refund to process- they can be summed and processed under one refund here).
Process a Refund from the Virtual Terminal
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2. Change the Transaction Type from Sale to Refund and fill out the displayed fields. Once complete, click Process Transaction.
Process a Partial Refund from an ACH Transaction
- To process a partial refund from an ACH transaction, you will click on the Orange button under Actions in the Stored Accounts container. Select Send (Credit).
